What is the process?

You can start this process through the account settings tab under profile.

You will be sent an email from Credenxia asking you to follow a link where you will be able to reset your password.

For the security and integrity of your data, this is required to be a complex password.

This means it should include at least 8 characters, 1 upper case letter, 1 lower case letter, 1 number (0-9) and 1 special character (!#$%^&*).